Encountering the Sage Error AUSE099 can be problematic for Sage 50 and Sage 200 users, blocking access to company files. In this guide, we’ll break down what produces this error, the main troubleshooting techniques to resolve it, and steps to prevent potential reoccurrences.
Defining the Sage AUSE099 Error
The Sage Error AUSE099 indicates an authentication failure when attempting to open a company data file in either Sage 50 or Sage 200 Accounting products.
Specifically, it signifies that the username and password entered do not match the credentials associated with that particular system’s assigned administrator account. Without accurate admin authentication, Sage prohibits further access as a security precaution.
What Causes the AUSE099 Error?
There are a few common triggers for the Sage Error AUSE099 during company file access attempts:
Incorrect Admin Credentials
The most prevalent source of AUSE099 errors is incorrectly typing the administrator username or password at the login screen. Even minor typos will fail the authentication process.
Password Changes
If the admin account password was recently changed within Windows, in SQL, or through a Sage tool, the new password won’t sync with what Sage has stored when verifying credentials to unlock company access.
Corrupt System Files
Damaged program files connected to Sage’s user authentication functions can also be the culprit behind AUSE099 errors appearing unexpectedly.
Simultaneous Logins
If the admin account is logged into Sage actively on another machine, subsequent login attempts can trigger an AUSE099 error since concurrent access is restricted.
Step-by-Step Resolution Process
Here are the detailed troubleshooting steps to resolve the Sage AUSE099 error:
1. Double Check Credentials
Carefully re-enter admin credentials at the Sage login screen. Triple check accuracy, including distinguishing uppercase and lowercase letters. Also validate proper company is selected if managing multiple.
2. Reset Passwords
If a password change occurred recently, the new details may not have propagated fully. Leverage the Password Reset Tool in Sage to re-sync the credentials. Add to all locations like SQL Server too.
3. Validate File Access
Ensure the system and current user accounts have accurate read/write permissions set to the company data folders and files. Misconfigurations there can impact authentication capabilities.
4. Refresh System Files
Utilize options like Database Repair or File Validate/Rebuild to refresh key program files tied to credential validation and user access protocols. This can uncover file corruption causing AUSE099 errors.
5. Audit Logins
Check for other potential admin sessions logged in concurrently that may be blocking additional access attempts and triggering AUSE099 failures. Remote desktop tools can also conflict.
6. Contact Sage Support
If Sage AUSE099 errors continue unresolved through self-help steps, Sage customer support can provide further specialized troubleshooting assistance tailored to your specific system configuration.
Preventing Future Sage Authentication Errors
Once resolved, employing these proactive measures helps prevent repeat AUSE099 errors long-term:
- Document admin credentials clearly for reference
- Avoid excessive password changes
- Grant file permissions properly from outset
- Activate regular File Maintenance routines
- Watch for multiple concurrent login attempts
- Promptly install any Sage security updates
Following account management and access best practices is key to optimizing authentication capability in Sage for smooth company file access.
Also Read: Sage 50 Error 1324
Conclusion
The Sage Error AUSE099 halts company file availability due to an administrator authentication failure. By double checking password accuracy, resetting credentials properly in system, configuring file permissions correctly, addressing corrupt data files, auditing concurrent logins, and contacting Sage Support, users can troubleshoot what’s causing the AUSE099 failure and unlock access once again. Combining these fixes with prudent access control measures will sustain seamless admin sign-in going forward.
